This privacy policy describes how Veloria (the “Website” or “we”) collects, uses and discloses your personal information when you visit the Website or make a purchase.

contact

If you have any further questions after reviewing this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us by email or via our contact page.

Collection of personal information

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information relating to an identifiable individual (including the information listed below) as "personal information." See the list below for more information about what personal information we collect and why.

• Device information
• Purpose of data collection: to ensure the website loads correctly for you and to conduct analyses of website usage in order to optimize our website.
• Source of data collection: Automatically collected when you visit our website using cookies, log files, web beacons, tags or pixels.
• Disclosure for business purposes: shared with our processor Shopify
• Personal information collected: web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the website.
• Order information
• Purpose of data collection: to provide you with products or services, to fulfill our contract, to process your payment information, to arrange shipment and provide you with invoices and/or order confirmations, to communicate with you, to check our orders for potential risks or fraud, and, if it is in line with the preferences you have communicated, to provide you with information or advertising about our products or services.
• Source of data collection: collected by you.
• Disclosure for business purposes: shared with our processor Shopify
• Personal information collected: Name, billing address, delivery address, payment information (including credit card numbers, email address and telephone number).
• Customer support information
• Purpose of data collection: to provide customer support.
• Source of data collection: collected by you

Minors

This website is not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request its deletion.

Sharing of personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
• We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal information here: https://www.google.com/intl/de/policies/privacy/ . You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout .
• We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (which you can consent to depending on your location).
• We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your website usage, your purchases, and the email address associated with your purchases with Shopify Audiences, which other Shopify merchants may use to show you offers that might interest you.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative's (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at https://optout.aboutads.info/ .

Use of personal information

We use your personal information to provide you with our services, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services and offers.

Legal basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are resident in the European Economic Area (“EEA”), we process your personal information on the following legal basis:

• Your consent;
• The fulfillment of the contract between you and the website;
• Compliance with our legal obligations;
• To protect your vital interests;
• To carry out a task in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

storage

When you place an order through the website, we store your personal information for our records unless and until you ask us to delete it. For more information about your right to erasure, see the section "Your Rights" below.

Automated decision-making

If you are resident in the EEA, you have the right to object to processing based solely on automated decision-making (including profiling) where such decision-making has legal effects concerning you or otherwise significantly affects you.

We operate fully automated decision-making processes that have legal or other significant implications using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud, which will not have any legal or other significant impact on you.

Services that include elements of automated decision-making include:

• Temporary blocklist of IP addresses associated with repeated failed transactions. This blocklist remains in place for a short number of hours.
• Temporary blacklist of credit cards associated with blocked IP addresses. This blacklist remains in place for a limited number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information provided above.

Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR .

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information provided above.

If you would like to appoint an authorized representative to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. We use a variety of different cookies, including functional, performance, advertising, social media, and content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information every time you return to the website or navigate from one page to another. Cookies also provide information about how people use the website, for example, whether it is their first visit or if they are a frequent visitor.

We use the following cookies to optimize your experience on our website and to provide our services.

Cookies necessary for the functioning of the shop

name	function	Length of time
_away	Used in conjunction with access to the admin panel.	2 years
_secure_session_id	Used in conjunction with navigation through a shop window.	24 hours
_shopify_country	Used in connection with the checkout process.	meeting
_shopify_m	Used to manage customer privacy settings.	1 year
_shopify_tm	Used to manage customer privacy settings.	30 minutes
_shopify_tw	Used to manage customer privacy settings.	2 weeks
_storefront_u	Used to facilitate the updating of customer account information.	1 minute
_tracking_consent	Tracking preferences.	1 year
c	Used in connection with the checkout process.	1 year
cart	Used in conjunction with the shopping cart.	2 weeks
cart_currency	Used in conjunction with the shopping cart.	2 weeks
cart_sig	Used in connection with the checkout process.	2 weeks
cart_ts	Used in connection with the checkout process.	2 weeks
cart_ver	Used in conjunction with the shopping cart.	2 weeks
check out	Used in connection with the checkout process.	4 weeks
checkout_token	Used in connection with the checkout process.	1 year
dynamic_checkout_shown_on_cart	Used in connection with the checkout process.	30 minutes
hide_shopify_pay_for_checkout	Used in connection with the checkout process.	meeting
keep_alive	Used in conjunction with buyer localization.	2 weeks
master_device_id	Used in conjunction with the merchant login.	2 years
previous_step	Used in connection with the checkout process.	1 year
remember_me	Used in connection with the checkout process.	1 year
secure_customer_sig	Used in conjunction with customer login.	20 years
shopify_pay	Used in connection with the checkout process.	1 year
shopify_pay_redirect	Used in connection with the checkout process.	30 minutes, 3 weeks or 1 year, depending on the value
storefront_digest	Used in conjunction with customer login.	2 years
tracked_start_checkout	Used in connection with the checkout process.	1 year
checkout_one_experiment	Used in connection with the checkout process.	meeting

Reporting and analysis

name	function	Length of time
_landing_page	Tracking landing pages.	2 weeks
_orig_referrer	Tracking landing pages.	2 weeks
_s	Shopify analytics.	30 minutes
_shopify_d	Shopify analytics.	meeting
_shopify_s	Shopify analytics.	30 minutes
_shopify_sa_p	Shopify analytics regarding marketing & recommendations.	30 minutes
_shopify_sa_t	Shopify analytics regarding marketing & recommendations.	30 minutes
_shopify_y	Shopify analytics.	1 year
_y	Shopify analytics.	1 year
_shopify_evids	Shopify analytics.	meeting
_shopify_ga	Shopify and Google Analytics.	meeting

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, while persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.

Most browsers accept cookies automatically, but you can choose whether to accept cookies via your browser settings, which are often found in your browser's "Tools" or "Settings" menu. For more information on how to change your browser settings or block, manage, or filter cookies, see your browser's help file or websites such as: https://allaboutcookies.org .

Please also note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track

Please note that we will not change our data collection and usage practices when we detect a "Do Not Track" signal from your browser, as there is no uniform industry consensus on how to respond to such signals.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

complaints

As mentioned above, if you wish to file a complaint, please contact us by email or post using the contact details provided above.

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: