Reimbursement policy

Return & Refund Policy

At Veloria, our goal is to provide you with top-quality products and exceptional customer service. Your satisfaction is our priority, which is why we offer a 30-day guarantee. If for any reason you are not satisfied with your purchase, please contact us via our contact page.

Cancellation policy

Please note that changes or cancellations to an order must be made within 24 hours of placement. After this time, we may no longer be able to fulfill your request, as the order may already be in processing. If you cancel within 24 hours, your refund will be processed within 10 business days.

Return Policy

We offer a 30-day return policy for unused items in their original packaging. However, we do not refund returns for used, worn, or damaged items due to normal use or misuse. If you return an unauthorized item without a valid reason or outside the 30-day period, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To initiate a return, email us within 30 days of delivery with your order number and reason for return. Our team must approve all returns before you send the product back. Items must be returned in their original packaging and unused. Include your order number and shipping name with your return for faster processing. Customers are responsible for return shipping costs, except for items damaged upon receipt. Shipping costs are non-refundable.

After receiving your return, we may need up to 10 business days to inspect the items. Once we confirm that the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you have not received your refund after we have confirmed processing and successful refund, please contact your financial institution.

We do not refund returns for used, worn, or damaged items due to normal use or misuse.

All refunds will be processed in US dollars ($USD) according to the original purchase price. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Please follow all proper instructions for use and safety precautions provided with your product, as well as all available resources on our website. Failure to do so may result in damage or injury for which we cannot be held responsible, and any resulting refunds or replacements are at our discretion. If you experience any discomfort while using our products, please discontinue use immediately and contact us via our contact page. We will be happy to assist you with any concerns or questions.

Damaged items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging due to shipping, such as dented boxes, etc., with a product in good condition, is not considered damage.

If your item arrives damaged, please inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a free replacement. We do not refund or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and delivery

Although we strive to deliver your order quickly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during transit. If you encounter any delivery problems, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.